Privacy policy

Last Updated: February 21, 2026

Welcome to Zephyer. This website and online store (the "Services") are operated by Dolatisphere FZCO, based in Dubai, United Arab Emirates.

Through these Services, Zephyer offers customers a curated range of premium bamboo lyocell home and baby textiles. Our platform is powered by Shopify, which provides the e-commerce technology behind our store.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase through our website or communicate with us. By using our Services, you agree to the practices described below.

Information We Collect

We collect personal information necessary to provide you with our products and services:

  • Contact details: name, billing/shipping address, email, phone number
  • Payment details: payment method, transaction information
  • Account info: login credentials, preferences, order history
  • Device browser, IP address, site activity

How We Collect Information

  • Directly from you when purchasing, creating accounts, or contacting us
  • Automatically via cookies and analytics when browsing
  • From Shopify and service providers for payments, shipping, support

How We Use Information

  • Process orders, shipping, returns/exchanges
  • Customer support and account communication
  • Improve website and shopping experience
  • Marketing emails (unsubscribe anytime)
  • Legal compliance and security

Sharing Your Information

We share with trusted partners only:

  • Shopify: platform provider
  • Payment processors: transaction processing
  • Shipping partners: delivery services
  • Marketing tools: with consent

All partners must protect your data per this policy.

Shopify Data Processing

Our store uses Shopify. Information you provide may be processed by Shopify for secure operations. See Shopify Privacy Policy.

Data Retention & Security

We keep data only as needed for orders, services, or legal requirements. While we use security measures, no online system offers perfect protection.

Your Rights

Depending on your location, you may access, correct, delete, or restrict your data. Unsubscribe from marketing via email links.

International Transfers

Data may be processed internationally by our partners with appropriate safeguards.

Contact Us

For privacy questions or rights requests:

Zephyer by Dolatisphere FZCO | License 75310
Dubai Silicon Oasis

 +971 56 700 0372

support@zephyer.ae

Policy Updates

Updates posted here with new effective date. Continued use means acceptance.